It was on February 11 that the World Health Organization announced the official name for the disease responsible for the current worldwide pandemic and they called it Covid-19. A little over a month later, just about every business is feeling the effects of the Coronavirus outbreak as more and more places are being closed to prevent its spread. So, what are business owners to do if they are subject to mandatory shutdowns or are experiencing a decline in foot traffic because the majority of the population is staying home to weather the storm? In today’s post, we’d like to explore some ways that you can help your business despite the current state of affairs. Here are a few things that you can do to make it through this challenging time in history.
Offer Home Delivery If You Don’t Already
One of the fundamentals of business is to be where your customers are, and since so many people are currently staying home, it only makes sense that you find a way to come to them if they can’t (or won’t) come to you. Many restaurants already take advantage of home delivery services like GrubHub or UberEats— but what if you’re not in the restaurant business?
Over the past decade, we’ve seen a major change in e-commerce with Amazon leading the way. Over time, home delivery has expanded to other sectors such as grocery stores, meal delivery, and even liquor stores. Although this sector has been growing, not everyone has been able to make the leap — but now is the time. If your business doesn’t currently offer home delivery, there’s no better time to start than the present.
Offer Curbside Delivery If Possible
Most people have heard about restaurants offering curbside delivery, but why can’t other stores offer this service as well? Even if your shop is closed to walk-ins, you could still offer curbside pickup for orders that are called in or placed online. The point is that you’re still able to get your goods to the consumers who want them, while still taking good safety measures.
Do More With What You Have
Even businesses that already offer home delivery or curbside pickup are feeling the effects of a slower economy. Although you may be doing the best that you can, there’s always room for improvement. Now is the time to optimize your business and find creative ways to do more with less. Chances are, your deliveries will increase. How will you manage if you can’t hire more drivers or people to manage dispatching? The best way to handle a boost in your deliveries is to find a way to become more efficient. Complete each delivery in less time by organizing multiple orders and optimizing routes. You can also automate dispatching to keep up with demand, allowing members of your team to focus on other important tasks. Finding ways to get better and more efficient at what you do is something that will not only help you now, but it will make your business that much stronger in the future.
Increase Communication With Your Customers
As millions of consumers are spending the majority of their time in their homes or away from others, it’s more important than ever to make sure that you’re still communicating with them. People will be spending more time on social media to pass the time, get news updates, and stay connected with the outside world. This is your chance to stay connected and let people know that you still exist and can provide the goods or services they need.
Make Positive Changes
Keep in mind that you won’t be the only business reaching out to potential customers, so it will still be as important as ever to focus on providing the best experience possible. This means communicating order details, delivering faster than your competition, and following up to ensure you exceeded expectations.
In this difficult time, it’s easy to lose hope — especially when you see your sales plummet. However, you can take active steps that will make a difference for your business now, and in the future. At GetSwift, we can help you do more with less. Contact us today to speak with a member of our team about our delivery management software.